OverviewFAQ
Empower Your Teams with Dynamics 365 CRM Training
The value of Microsoft Dynamics 365 CRM depends on how well your teams can use it. At RT Dynamic, our Dynamics 365 CRM training programs help users from admins to sales reps navigate, adopt, and master CRM tools with confidence.
Whether you’re onboarding new users, training internal developers, or preparing your staff for Microsoft Dynamics 365 certification, we deliver customized, hands-on training that aligns with your business, processes, and CRM setup.
We go beyond generic courses. Every Dynamics CRM course we offer is tailored to your platform, modules, and roles ensuring users not only learn the system, but use it to drive results.
What You Get with Microsoft Dynamics CRM Training
Strong CRM performance starts with capable users. Our Microsoft Dynamics training services help teams do more, faster without relying on constant support.
- Faster User Adoption: Get your sales, service, and marketing teams up to speed with practical learning that shortens the learning curve.
- Role-Based Learning Paths: Admins, developers, and end users each get a curriculum built around their actual tasks and responsibilities.
- Real-World Scenarios: From sales pipelines to service queues, our modules focus on how Dynamics 365 works in your day-to-day operations.
- Microsoft Dynamics 365 Certification Prep: We help you train for recognized Microsoft Dynamics CRM certifications, including Sales, Customer Service, and Developer tracks.
- Interactive, Live Training Options: Choose from live virtual sessions, in-person workshops, or self-paced formats designed to fit your team’s schedule and goals.
- Custom CRM User Guides: Post-training, we provide easy-to-follow documentation and training assets built around your CRM configuration.
Advantages of Choosing Dynamics 365 CRM Training Services
Microsoft Dynamics CRM is only as powerful as the people using it. Our training helps turn users into confident, capable operators who can navigate CRM tasks with clarity and speed.
Microsoft Dynamics CRM User Training
We teach users how to use the platform efficiently from tracking leads to managing customer support cases and generating reports.
Certified Dynamics CRM Developer Training
Prepare internal developers for advanced workflows, plugin development, and API integrations with developer-specific learning tracks.
Microsoft Dynamics 365 Certification Coaching
We offer guidance and prep support for official Microsoft certifications across Sales, Customer Service, and Power Platform roles.
Hands-On Learning with Real Use Cases
Our training uses real data and real business flows, making the learning practical and immediately applicable.
Post-Training Enablement
We don’t stop after training. Your team gets CRM quick-reference materials, cheat sheets, and ongoing Q&A support as needed.
Optimization Tools & Technologies We Use
We utilize trusted Microsoft and third-party tools to monitor, test, and provide Dynamics 365 CRM services and training.
| Frontend | Backend | Database |
|---|---|---|
| React, Angular, Vue.js, Next.js | Node.js, Python, Ruby on Rails, Java, .NET Core | MongoDB, MySQL, PostgreSQL, SQL Server, Firebase |
| Cloud | DevOps | |
| AWS, Google Cloud Platform, Microsoft Azure | Docker, Kubernetes, Jenkins, GitHub, GitLab | |
Our Microsoft Dynamics 365 CRM Training Process
We follow a structured training methodology designed to maximize engagement, retention, and CRM mastery.
|
1. Training Needs Assessment
We assess current CRM usage, team roles, and skill gaps to create a relevant curriculum. |
2. Curriculum Planning & Setup
Based on your CRM modules and business processes, we design tailored content and exercises.
|
3. Interactive Training Sessions
Live sessions (on-site or virtual) guided by CRM experts with hands-on activities and Q&A. |
|
4. Practice Labs & Use Cases
We simulate real CRM scenarios to reinforce learning and build task confidence.
|
5. Post-Training Resources & Support
We deliver manuals, video recordings, and on-demand support to help users stay sharp. |
Why Choose RT Dynamic for Dynamics 365 CRM Training?
Microsoft-Certified Experts
Our team brings deep knowledge in Microsoft Dynamics 365 support, including Sales, Field Service, and Customer Service modules.
Business-Relevant Instruction
We don’t teach “button clicks.” We teach CRM in context; how to use it to close deals, support clients, and improve operations.
Flexible Delivery Modes
Choose on-site training, virtual classrooms, or hybrid sessions to match your team’s needs.
Trackable Learning Outcomes
We assess user progress, gather feedback, and provide reports to show training effectiveness.
Industry-Specific Experience
From healthcare and education to finance and retail, we understand the nuances of CRM training in your sector.
Let’s Build CRM Confidence from Day One
Make your CRM training a competitive advantage. With RT Dynamic’s tailored Dynamics 365 CRM training programs, your team doesn’t just use CRM – they thrive in it.
Let’s Talk Training. Contact Us!
We offer training across Sales, Customer Service, Field Service, Marketing, and custom Dynamics CRM setups.
Absolutely. All our training programs are fully customized based on your CRM configuration and industry workflows.
We provide prep and coaching for Microsoft certification exams. Exam fees are separate and depend on Microsoft’s current pricing.
Sessions can be structured into half-day, full-day, or multi-day formats depending on your team’s availability and training goals.
Yes. We provide post-training Q&A sessions, access to help materials, and refresher options on request.